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Terms of Use – Mylaundry Services

Please Read These Terms Carefully

Who are we? In addition, what does this agreement do?

1.This Terms of Service Agreement (this “Agreement”) is entered into by and between “Mylaundry. in” (“mylaundry”) and you and is made effective as of the date of your use of this website (“Site”) or the date of electronic acceptance. This Agreement sets forth the general terms and conditions of your use of the Site and the products and services purchased or accessed through this Site (individually and collectively, the “Services”). Services Agreements and additional policies apply to certain Services and are in addition to (not in lieu of) this Agreement. In the event of a conflict between the provisions of a Services Agreement and the provisions of this Agreement, the provisions of the applicable Services Agreement shall control.

The terms “we”, “us” or “our” shall refer to “”. The terms “you”, “your”, “User” or “customer” shall refer to any individual or entity who accepts this Agreement, or uses the Services. Nothing in this Agreement shall be deemed to confer any third-party rights or benefits

2. “” may, in its sole and absolute discretion, change or modify this Agreement, and any policies or agreements which are incorporated herein, at any time, and such changes or modifications shall be effective immediately upon posting to this Site. Your use of this Site or the Services after such changes or modifications have been made shall constitute your acceptance of this Agreement as last revised. If you do not \agree to be bound by this Agreement as last revised, do not use (or cntinue to use) this Site or the Services.

In addition, “mylaundry. in” may occasionally notify you of changes or modifications to this Agreement by email. It is therefore very important that you keep yourself updated on the information regularly. “” assumes no liability or responsibility for your failure to receive an email notification if such failure results from an inaccurate email address. In addition, “mylaundry. in” may terminate Your use of Services for any violation or breach of any of the terms of this Agreement by You.



3. This Site and the Services are available only to individuals or entities (“Users”) who can form legally binding contracts under applicable law. By using this Site or the Services, you represent and warrant that you are (1) at least eighteen (18) years of age, (2) otherwise recognized as being able to form legally binding contracts under applicable law, or (3) are not a person barred from purchasing or receiving the Services found under the laws of the Republic of India (Bharat Ganarajya) or other applicable jurisdiction

If you are entering into this Agreement on behalf of a corporate entity, you represent and warrant that you have the legal authority to bind such corporate entity to the terms and conditions contained in this Agreement, in which case the terms “you”, “your”, “User” or “customer” shall refer to such corporate entity.

If, after your electronic acceptance of this Agreement, “” finds that you do not have the legal authority to bind such corporate entity, you will be personally esponsible for the obligations contained in this Agreement, including, but not limited to, the payment obligations. “” shall not be liable for any loss or damage resulting from “’s reliance on any instruction, notice, document or communication reasonably believed by “” to be genuine and originating from an authorized representative of your corporate entity.

If there is reasonable doubt about the authenticity of any such instruction, notice, document or communication, “” reserves the right (but undertakes no duty) to require additional authentication from you. You further agree to be bound by the terms of this Agreement for transactions entered into by you, anyone acting as your agent and anyone who uses your account or the Services, whether or not authorized by you.

4. You acknowledge and agree that:

1. Your use of this Site and the Services, including any content you submit, will comply with this Agreement, any applicable Services Agreement or policy that may apply to your Services and all applicable local, state, national and international laws, rules and regulations.

2. You will not collect or harvest (or permit anyone else to collect or harvest) any User Content or any non-public or personally identifiable information about another User or any other person or entity without their express prior written consent.

3. You will not use this Site or the Services in a manner (as determined by “” in its sole and absolute discretion) that:

i) Is illegal, or promotes or encourages illegal activity.

ii) Promotes, encourages or engages in the exploitation of children, or any activity related to the proliferation of child sexual abuse material (CSAM).

iii) Promotes, encourages or engages in terrorism, violence against people, animals, or property.

iv) Promotes, encourages or engages in any spam or other unsolicited bulk email, or computer or network hacking or cracking.

v) Infringes on the intellectual property rights of another User or any other person or entity

vi) Violates the privacy or publicity rights of another User or any other person or entity, or breaches any duty of confidentiality that you owe to another User or any other person or entity.

Interferes with the operation of this Site or the Services found at this Site.

viii)Contains or installs any viruses, worms, bugs, Trojan horses or other code, files or programs designed to, or capable of, disrupting, damaging or limiting the functionality of any software or hardware.

ix) Contains false/deceptive language, or unsubstantiated/comparative claims, regarding mylaundry’s Services.

5- Our Services (General Terms of service)

i) Minimum order is Rs. 299

ii) No discount/cashback (if any) is applicable on the minimum order value.

iii) Every effort is made to deliver clothes on time, however, due to certain unforeseen circumstances, if the

delivery is delayed, we will inform you of the new timings.

iv) No responsibility of “” if order given directly to a delivery boy without placing an order with Us/informing via contact form

v) No responsibility of “” for fading/fastness/bleeding of colour,shrinkage of garments,embroidery/buttons/beads/hooks/thread/pearls/crystals/metals/mirror work damage

vi) “” does not guarantee one hundred percent (100%) removal of stains.Every effort is made to remove stains, but “” will not be responsible for stubborn/permanent/strong and unremovable stains.

vii) The company “” cannot be held responsible for the delay, loss, damage (if any) arising from unforeseen circumstances or from causes beyond our control.

viii) Any exchange/misplacement of the garment should be reported to “” customer support within 24 hours of laundry delivery via email/contact form.

ix) Customers are requested/customers are responsible for/to count the garments at the time of delivery, any

shortage should be reported to “” customer support at the time of delivery only.

x) Customers are requested to examine their garments before taking delivery (only) and we are not responsible

for any damage reported after delivery.

xi) Because of uncontrollable circumstances if the delivery is delayed, the customer is not entitled/allowed

for any compensation/reduction/discount/cashback in the total service bill/charges.

xii) “mylaundry. in” will reimburse in case of lost/damaged article, reimbursement shall not exceed ten (10) times our service charge, meaning ten (10) times of order value for cleaning that specific garment regardless of brand or condition or Rs. 999 whichever is lower. i.e. (10 times of the washing rate will be given for articles lost/damaged if claimed within 24 hours of delivery) or Rs. 999 whichever is lower. Order value/service charge of a specific item refers to the processing cost for the item after discount. Please note these issues can only be resolved only on mutual discussion.

xiii) As a customer, it is your responsibility for being honest. “” will not be held responsible if you raise/file any false claims to harm our reputation. It is your responsibility to inform us and return any wrongly delivered item, failing which you will be held responsible to compensate/reimburse us.

xiv) Pickups and drops, both can get delayed due to unforseen events/govt. restrictions. However, every effort is made to serve you on time.

xv) Security of your order is our utmost priority, “we” on our sole right can/may reject/delay pickups/drops if circumstances (if any) prevent the security of your order/our rider/our executive/our staff.

The customer’s part. We will make another arrangement of the timings subject to the availability of time slots and dates.

xvii) You must be present at the timings you choose for pickups/drops. Any missed pickup/missed-drop, if you are not present at the time chosen by you, and our rider/executive goes back without pickup/drop, you will have to pay Rs. 100 extra to the rider/executive.

xviii) Customer is to inform us at least 1 hour before scheduled pickup/drop if he/she wants to change the timings.

xix) We reserve the right to terminate services to the customer behaving rudely/abusively or creating problems for us/rider/executive at pickup/drop timings.

xx) We reserve the right to reject/cancel any order if “we” suspect or reason to suspect that our rider/executive may be at risk of physical or verbal abuse or there have been problems in the past at the customer’s premises.

xxi) There must be accessible by lift for our rider/executive if the customer is above the third (3rd) floor. We may cancel/reject the pickup. Customers should make sure of the easy access for our rider to his/her doorstep.

xxii) Please note that rider/executive can tell only approximate prices. For the exact price, you should confirm via email/call once your order arrives at our processing unit. Because prices may vary depending upon the fabric/type/weight of your article/garment.

xxiii) Prices vary depending upon the size/weight/fabric of the garment/article.

xxiv) All garments/articles are accepted at the customer’s risk.

xxv) Policies and pricing are subject to change without any notice